Terms and Conditions

TERMS AND CONDITIONS

Casa Tbilisi Group LLC - casatbilisi.com

Updated on 05.09.2026

1. General Provisions

1.1. These Terms and Conditions (the “Terms”) govern access to and use of the website located at casatbilisi.com (the “Website”) and constitute a legally binding agreement between the person using the Website (the “User”) and Casa Tbilisi Group LLC (“Casa Tbilisi,” “we,” “us,” or “our”).

1.2. Casa Tbilisi Group LLC is a company registered under the laws of Georgia, identification code 426551475, registered address: Sindi Street 4, Kvemo Teleti, Georgia. Contact e-mail: info@casatbilisi.com.

1.3. By accessing, registering on, or using the Website, the User confirms full and unconditional acceptance of these Terms.

1.4. If the User does not agree with these Terms, in whole or in part, the User must refrain from using the Website.

2. Definitions

2.1. “Casa Tbilisi” – the trade name under which Casa Tbilisi Group LLC operates the Website and sells Products.

2.2. “User” – a natural person aged 18 or older with full legal capacity, or a duly authorised legal entity, who accesses or uses the Website.

2.3. “Account” – a personal profile created by the User on the Website in order to place orders.

2.4. “Registration” – the process of creating an Account.

2.5. “Product(s)” – any item offered for sale on the Website.

2.6. “Order” – a request submitted by the User via the Website to purchase one or more Products.

2.7. “Third Party” – any natural or legal person other than the User and Casa Tbilisi.

3. Registration and Use of Account

3.1. Registration is required in order to purchase Products via the Website.

3.2. The User shall provide accurate, complete, and up-to-date information during Registration and shall keep such information updated.

3.3. By registering, the User represents and warrants that they:

3.3.1 are of legal age and have full legal capacity;

3.3.2 will not use another person’s identity or data without authorisation;

3.3.3 will comply with applicable law and will not infringe the rights of any Third Party;

3.3.4 will not interfere with the proper functioning, security, or integrity of the Website;

3.3.5 will not attempt unauthorised access to another User’s Account or to Casa Tbilisi’s systems.

3.4. The User is responsible for maintaining the confidentiality of their Account credentials and for all activity that occurs under their Account.

3.5. Casa Tbilisi reserves the right, at its reasonable discretion, to suspend or terminate a User Account in the event of a violation of these Terms, and will, where practicable, notify the User of the reason.

4. Orders and Purchase Agreement

4.1. Each Order placed by the User constitutes a separate purchase agreement between the User and Casa Tbilisi, formed upon Casa Tbilisi’s confirmation of the Order under Clause 5.4.

4.2. The User is responsible for providing an accurate delivery address and contact details when placing an Order.

4.3. Casa Tbilisi shall not be liable for delays or delivery failures arising from incorrect or incomplete information provided by the User.

4.4. Casa Tbilisi reserves the right to refuse or cancel an Order in cases of suspected fraud, evident pricing or stock errors, incorrect data, or an unauthorised transaction. Where payment has already been taken for a cancelled Order, Casa Tbilisi will refund the User in full within a reasonable time.

4.5. Ownership of a purchased Product transfers to the User upon full payment; risk transfers as set out in Clause 6.2.

5. Payment

5.1. Payments may be made only by electronic (non-cash) means, such as payment card or bank transfer, through the payment methods made available on the Website.

5.2. Payment processing is carried out by a licensed bank or third-party payment service provider integrated with the Website.

5.3. Casa Tbilisi does not store and does not have access to the User’s full bank card details; these are processed directly by the relevant payment service provider in accordance with its own security standards.

5.4. Upon successful payment, the User will receive an order confirmation by e-mail or via the Website.

6. Delivery

6.1. Products are delivered by an independent third-party courier service engaged by Casa Tbilisi.

6.2. Risk of loss of, or damage to, a Product passes to the User upon delivery to the address provided by the User, or upon handover to the User or their designated recipient, whichever occurs first.

6.3. The User consents to Casa Tbilisi sharing the personal data necessary for delivery (such as name, address, and phone number) with the courier service, solely for the purpose of fulfilling the Order.

6.4. Estimated delivery timeframes depend on the delivery location and Product availability, and may vary due to circumstances beyond Casa Tbilisi’s reasonable control.

7. Withdrawal, Returns and Refunds

7.1. Subject to the exceptions in Clause 7.3, the User may be entitled under applicable Georgian consumer protection legislation to withdraw from a distance purchase within the statutory period, without having to give a reason, by notifying Casa Tbilisi in writing at info@casatbilisi.com.

7.2. Where a valid withdrawal or return is accepted, Casa Tbilisi will reimburse the User using the same payment method used for the original transaction, within the timeframe required by applicable law, once the returned Product has been received and inspected.

7.3. The right of withdrawal may not apply to Products that are custom-made, made to the User’s specifications, or that have been unsealed or used after delivery, to the extent permitted by applicable law.

7.4. This clause does not affect any other statutory rights the User may have as a consumer under the laws of Georgia.

8. Intellectual Property

8.1. All content on the Website, including text, images, logos, product renderings, and design elements, is owned by or licensed to Casa Tbilisi and is protected by applicable intellectual property law.

8.2. The User may not reproduce, distribute, modify, or create derivative works from any Website content without Casa Tbilisi’s prior written consent, other than for personal, non-commercial use directly related to placing an Order.

9. AI Preview Functionality

9.1. Any AI-generated preview, visualisation, or rendering feature offered on the Website is provided for illustrative purposes only and is intended to give a general impression of a Product.

9.2. Such previews may not accurately reflect the actual appearance, colour, dimensions, materials, or other characteristics of the delivered Product. Casa Tbilisi disclaims liability for any discrepancy between an AI-generated preview and the actual Product, to the extent permitted by law.

10. Data Protection

10.1. Casa Tbilisi processes the User’s personal data in order to operate the Website, fulfil Orders, and comply with legal obligations, in accordance with applicable Georgian data protection legislation.

10.2. Personal data is shared with Third Parties, such as payment service providers and courier companies, only to the extent necessary to perform the purchase agreement.

10.3. Further details on how personal data is collected, used, and protected are set out in Casa Tbilisi’s separate Privacy Policy, which forms part of these Terms.

11. Limitation of Liability

11.1. Casa Tbilisi does not guarantee that the Website will operate uninterrupted or error-free.

11.2. To the extent permitted by law, Casa Tbilisi shall not be liable for:

11.2.1 technical malfunctions or interruptions of the Website;

11.2.2 damages caused by the acts or omissions of Third Parties;

11.2.3 unauthorised use of a User’s Account resulting from the User’s own negligence.

11.3. To the extent permitted by law, Casa Tbilisi’s aggregate liability arising out of or in connection with an Order shall be limited to the value of the relevant Product, except in cases of wilful misconduct, gross negligence, or where such limitation is not permitted by applicable law.

11.4. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, or statutory consumer rights referred to in Clause 7.

12. Third-Party Links

12.1. The Website may contain links to third-party websites. Casa Tbilisi is not responsible for the content, policies, or practices of any such third-party websites, and inclusion of a link does not imply endorsement.

13. Force Majeure

13.1. Casa Tbilisi shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, acts of government, war, civil unrest, strikes, or failures of third-party infrastructure or service providers.

14. Termination of Account

14.1. Casa Tbilisi reserves the right to suspend or terminate a User’s Account in the event of a violation of these Terms or the provision of false information, and will, where practicable, provide notice of the reason for such action.

15. Term and Validity

15.1. These Terms take effect upon the User’s acceptance and remain in effect until the User’s Account is terminated or these Terms are superseded by an updated version.

16. Amendments

16.1. Casa Tbilisi reserves the right to amend these Terms from time to time. Material changes will be notified to Users, for example via the Website or by e-mail, with reasonable advance notice where practicable.

16.2. Continued use of the Website following the effective date of such amendments constitutes acceptance of the updated Terms.

17. Severability

17.1. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects its original intent.

18. Notices

18.1. Any legal notice to Casa Tbilisi under these Terms should be sent to info@casatbilisi.com. Notices to the User will be sent to the e-mail address or contact details provided at Registration.

19. Governing Law and Dispute Resolution

19.1. These Terms are governed by and construed in accordance with the laws of Georgia.

19.2. The parties shall first attempt to resolve any dispute arising from these Terms through good-faith negotiation.

19.3. If no resolution is reached, the dispute shall be subject to the exclusive jurisdiction of the Tbilisi City Court, without prejudice to any mandatory consumer-protection venue rules that may apply.